16 April 2020
The Department of Tourism (DOT) has launched an online training program for the country’s tourism stakeholders to stay relevant, learn to cope with the difficulties arising from the global pandemic novel coronavirus or COVID-19, and to facilitate transition to recovery.
DOT Secretary Bernadette Romulo-Puyat said the program dubbed DOT Online Training is done via Zoom video-conferencing and offers the stakeholders an option to use their time productively during the enhanced community quarantine (ECQ), which has been extended to April 30.
“The DOT is developing online courses for tourism stakeholders . This conceptualized as an alternative to the regular training programs being conducted by the Office of Industry Manpower Development. This our vision in embracing a new normal for our industry,” said Puyat.
The tourism chief added that the course covers two subject areas: 1) Tourism Enterprise which involves monitoring, evaluating and learning from past and present situations to enable tourism stakeholders to prepare better for the future; and 2) Filipino Brand of Service which applies the seven Filipino values or “7Ms” that characterize Filipino hospitality, namely May Likha, Makatao, Makakalikasan, Makabansa, Masayahin, May-Bayanihan and May-Pag-asa.
“We can turn the temporary inactivity during lockdown into an opportunity to enhance the quality of tourist services. We can objectively look back at our past and current performance and utilize the breathing space to plan how we can further upgrade our services in our respective areas in the industry with the values of Filipino hospitality,” said Secretary Puyat.
The DOT Chief enjoined the tourism stakeholders to participate in the online training program, adding that the DOT is set to develop additional modules on other topics.
“The DOT will continue to develop other online courses to enhance skills, assist and encourage stakeholders to cope, transition and move towards recovery”.